Insights

Blog

Practical guides for local businesses on getting more Google reviews and catching problems early.

#Google reviews
#how to get Google reviews
#Google rating
#local search
#customer reviews

How to Get More Google Reviews When Happy Customers Stay Quiet

Customers tell you "that was great, thanks!" but your Google reviews barely move. Here's why happy customers stay quiet and what it takes to get them writing.

#bad Google review
#negative reviews
#Google reviews
#online reputation
#customer retention

How to Handle a Bad Google Review and Fix What Caused It

You open your phone and there it is: a one-star Google review. Here's how to reply, when Google will actually remove a review, and how to fix the problem behind it.

#unhappy customers
#customer churn
#customer retention
#anonymous surveys
#Google reviews

How to Tell If Customers Are Unhappy Before It Hits Your Revenue

Most owners find out customers are unhappy from the revenue report, which makes them the last to know. Here's how to spot the problem sooner.

#unhappy customers
#Google reviews
#customer experience
#anonymous surveys

Why Unhappy Customers Leave Without Complaining (and What to Do About It)

A customer left without saying a word and never came back. Here's why customers stay quiet and what you can do about it.