How happy customers turn into Google reviews

You put a QR code where the visit ends. Your customer answers a few questions and leaves a Google review while the visit is still fresh. And if someone gives a low score in the survey, you know about it that same minute.

For businesses customers visit in person: salons, clinics, cafes, auto repair shops, and over 90 other business types.

How it works

Set it up once. It keeps working. No integrations, no complicated setup.

What does a survey before the review do for you?

A survey gives you three big advantages.

Step 1. Create a review kit

Pick your business type and we'll suggest questions that fit. You can adjust them however you like.

Your Google review link. It's the short link from your Google Business Profile, under “Get more reviews”. Paste it into your review kit settings. There's a hint with a screenshot right next to the field. The kit works without it too, but customers won't see the Google button, and your list of review kits will remind you to add the link.

One kit or several. Run one review kit for the whole business, or a separate one for each location, service, or event. Each gets its own QR code, its own stats, and its own review link.

Step 2. Print the QR code

One click gets you a print-ready PDF, from a full page down to a small table card.

Put it where the visit wraps up, like the front desk, the table, or right with the check. Then ask your staff to mention the survey when customers pay. A personal ask makes people much more likely to take the survey and leave a Google review.

Step 3. Your customer answers and leaves a review

The customer points their phone camera at the QR code, and the survey opens right in the browser. No app, no sign-up. A few questions take under a minute.

Once they're done, they see a thank-you screen with a “Leave a Google review” button. It takes them straight to writing a Google review for your business.

Every customer sees this same screen, whatever score they gave. Survey answers never go to Google, and we never suggest what to write in a review.

Step 4. See the results

Google clicks. Your review kit stats show, day by day, how many customers tapped the Google button. These are clicks, not reviews. Only Google knows whether someone actually posted one.

Low-score emails. If a customer gives 3 out of 5 or lower in the survey, or below 7 on the NPS scale, you get an email right away with the question and the score. You turn these emails on for each review kit separately and can send them to any email address, like the manager of that particular location. So you hear about a problem the same day and can sort it out before other customers run into it too.

All your answers in one place. Score breakdowns, your average rating over time, and customer comments for every review kit. You can also export the answers to CSV.

Event markers. Mark the date on the chart when something changed, then watch what happens to your ratings. For example:

• Restaurant: “new menu”
• Hair salon: “new stylist started”
• Dental clinic: “new receptionist”
• Auto repair shop: “switched to set appointment times”
• Cafe or coffee shop: “new coffee roaster”
• Barbershop: “now open Sundays”
• Bakery or pastry shop: “new pastries on the counter”
• Bar or pub: “started live music nights”
• Vet clinic: “second vet joined”

A thank-you for the survey

You can offer customers something nice for finishing the survey, like a small gift, a sweet treat, or a free drink. It appears on the screen after they answer, along with “Show this screen to our staff.”

The reward is for the survey only. Google doesn't allow rewards for reviews, and the FTC has strict rules on it too. So customers get the reward even if they don't write one.

No review gating. Ever.

Google doesn't allow businesses to show the review option only to happy customers. It can remove reviews from your Business Profile for that, or even suspend the profile. In AskHedgy, everyone gets the same path to a review, and that's not a setting you can switch off.

Good reviews show up because happy customers finally got asked, not because unhappy ones got hidden. We don't collect your customers' phone numbers or emails, and we never message them. The only people who take your survey are the ones who scanned the code at your place.

Other things a review kit can do

Out of the box, the review kit is set up to get you reviews. If you want to dig into something specific, like reputation, loyalty, winning customers back, or testing a change, pick that goal instead. The questions adjust to match, and the Google button stays on the final screen.

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