Customer Feedback for Offline Businesses

Most customers leave without saying a word. By the time you hear about a problem, it's already a Google review — or a lost regular.

AskHedgy gives you a QR code your customers scan right after their visit. No app, no login, no friction. Just honest feedback — delivered to your dashboard the same day.

Five survey goals. Instant alerts. Real data on every decision.

Sound familiar?

• You serve customers in person — but have no real idea what they actually think
• You find out about problems from Google reviews, not from your own data
• You want to know when something goes wrong that same day — not weeks later
• You manage multiple locations or shifts and can't be everywhere at once
• You don't need a CRM — you just need a clear signal when something is off
• You can feel that some customers aren't fully satisfied, but can't put your finger on why
• You're testing a change — new staff, a different menu item, a new process — and want to see the real effect fast

If any of these sound familiar, AskHedgy was built for you.

Who it's for

AskHedgy works for any offline business where serving people is the job.

QR feedback is already familiar to customers everywhere — in cafes, clinics, transport, retail. What sets AskHedgy apart: instead of a generic "rate us" form, you choose a goal. Protect your reputation. Understand what makes customers come back. Test whether that change you made actually worked. Five purposeful goals, each built around specific questions.

How it works

Set up once. Works continuously. No integrations, no technical setup.

What you get

Five survey goals built for specific situations — not a generic feedback form, but a purposeful tool for each moment in your business.

Instant alerts when a customer is unhappy. If a customer leaves a low rating, you're notified right away — while there's still time to act. A customer who gets to speak directly often doesn't need to speak publicly.

See the impact of every decision you make. Add an annotation to any date on your analytics chart — "Hired a new chef", "Changed the menu", "Renovated the entrance" — and watch how customer feedback shifts from that moment. Before and after, in real data.

Insight questions your customers never answer out loud. Carefully chosen questions designed to surface the hidden drivers of satisfaction: atmosphere, waiting time, staff attitude, comfort. The things customers feel but rarely say.

Track how feedback evolves over time. See when ratings improve, when they drop, and what you changed on those dates. A clear picture of what's working — and what needs attention.

A response booster that rewards participation. Offer a small incentive for completing the survey — so more people finish, and the quieter customers get heard too. No pressure on anyone.

A QR PDF ready to print in one click. No designer, no tools, no waiting. Place it at your counter, on the table, at the exit, or in the bill folder — wherever the customer experience ends.

AskHedgy probably isn't right for you if…

• Your business is entirely online — there's no in-person moment where a customer can scan a QR code
• You need deep integration with a POS system, CRM, or ERP as a mandatory part of your workflow
• You're looking for a full CRM with sales pipelines, leads, and marketing automation
• No one on your team has time to act on feedback alerts — the tool sends signals, but someone needs to respond
• You can't place a QR code at a visible point in your customer's journey

AskHedgy is a focused tool for one job: hearing from your customers in real time and acting on it. If you need more than that, another tool will serve you better.

Ready to hear the customers who'd otherwise just leave?

Every day without feedback is a day problems go unnoticed — and customers slip away quietly.

Set up your first survey in under 5 minutes. No credit card required.